Return & Refunds

At Liliana Ambience, we strive to ensure you are satisfied with your purchase. Below are the guidelines for refunds, returns, exchanges, and warranties:

1. Refunds

We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, please contact us at [email protected] within 30 days of receiving your order to initiate a refund.

2. Returns and Exchanges

• Returns are accepted within 30 days of receiving your item.
• The item must be unused, undamaged, and in its original packaging.
• Shipping costs for returns and exchanges are the responsibility of the customer, unless the product is defective or the wrong item was sent.

3. Warranty

Our products come with a 1-year warranty for defects in material or workmanship. If you experience any issues, please contact us for assistance.

4. Process

To return an item or request a refund, please email us at [email protected] with your order number and reason for return. We will provide you with instructions on how to return the product.